We will not accept returns on personalised products unless the items are faulty, damaged or an error has been made which is our fault.
You must email us at enquiries@nextwaveprinting.com within 14 days of delivery, quoting your order number and reasons for wanting to return the items. At this time, we will investigate your concerns and respond as necessary.
We will not accept any returns brought to our attention more than 14 days after the date of delivery.
Returned items should be unused and must be returned in the original packaging with any enclosed documentation. Where it is found that we have made an error, and/or the goods were supplied faulty and/or damaged, we will contact you directly to discuss a suitable resolution.
We will not accept returns where it is clear the item/product has been used, damaged or altered in any way.
It is your responsibility to read the product listing fully and the manufacturers recommended sizing (including any notes in relation to the fit / cut of the garment). We will not accept returns for items that are deemed too big, too small or poorly fitting (unless the items are clearly faulty and not within a reasonable tolerance).