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Returns Policy

Nextwave Printing – Return Policy

Please read carefully before placing your order.

  • We will not accept returns on personalised products unless the items are faulty, damaged or an error has been made which is our fault.
  • You must email us at enquiries@nextwaveprinting.com within 14 days of delivery, quoting your order number and reasons for wanting to return the items. At this time, we will investigate your concerns and respond as necessary.
  • We will not accept any returns brought to our attention more than 14 days after the date of delivery.
  • Returned items should be unused and must be returned in the original packaging with any enclosed documentation. Where it is found that we have made an error, and/or the goods were supplied faulty and/or damaged, we will contact you directly to discuss a suitable resolution.
  • We will not accept returns where it is clear the item/product has been used, damaged or altered in any way.
  • It is your responsibility to read the product listing fully and the manufacturers recommended sizing (including any notes in relation to the fit / cut of the garment). We will not accept returns for items that are deemed too big, too small or poorly fitting (unless the items are clearly faulty and not within a reasonable tolerance).
  • To return your product, please email enquiries@nextwaveprinting.com and we will provide you with the shipping address.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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